Welcome to Nordlys Kraft. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General Information

Nordlys Kraft is a small, family-owned business located in Northern Norway. We design and produce handmade souvenirs inspired by Norwegian nature and culture.
Because of that, each item you purchase is made with care and authenticity. All content on our website, including images, designs, and text, belongs to Nordlys Kraft and may not be reused without permission.

2. Orders

When you place an order through our website, you confirm that your information is accurate and complete.
After that, we will send you a confirmation email with your order details.
If for any reason we are unable to fulfill your order, we will contact you as soon as possible.
We reserve the right to cancel any order due to stock issues or suspected fraud.

3. Pricing and Payment

All prices are listed in Norwegian Krone (NOK) and include VAT where applicable.
To complete your purchase, you must provide a valid payment method.
We process payments securely through trusted providers.
As a result, we never store your card or banking information.

4. Shipping

We aim to ship all orders within 2 to 5 business days.
Delivery times depend on your location.
For full details, please refer to our Shipping Information page.
If your order is delayed, we will do our best to keep you informed.

5. Returns and Refunds

If you are not satisfied with your purchase, you have the right to request a return within 14 days.
For full instructions, please see our Refund & Returns Policy.
Note that return shipping costs are the customer’s responsibility unless the product is faulty.

6. Limitation of Liability

While we do our best to ensure accuracy and quality, we are not responsible for delays or damages caused by postal services or third-party providers.
Our total liability is limited to the value of the item purchased.
By using our website, you accept these limitations.

7. Changes to Terms

We may update these terms at any time without prior notice.
If we make any changes, we will post them here.
By continuing to use our website, you agree to the updated version of our terms.